I just wanted to drop a note to express my sincere appreciation for the incredibly professional job you performed on my 510 truck. Your work was prompt, thorough and flawless. You have earned our auto body business for life; plus, I'll recommend D & D to all my friends. Thanks a million!”
Greg and Cathy Edmudson
I thank you again for the high quality of the work done on my Oldsmobile to repair two fenders and a sprung door. Not only was the job well done, it was done at a price over $950 below the estimate that I received from Chevy Chase Chevyland.
You wanted to know what they could propose to do to charge that price. I've enclosed copies of the two tickets they wrote up for the exact same job for which you charged $472 and they proposed to charge $1,425.98. Use them any way you want to. I have others. I may send them to the Consumer Affairs Office of Montgomery County and complain about their price gouging.
It has been a pleasure to do business with an honest man who does high quality work at the best price. I will recommend all my friends to you for auto body work.”
Richard A. Peabody, Sr.
“Dear Mr. Khachadorian,
Our New Year's resolution this year was to let those who have been of help to us during the past year know of our appreciation. We had extraordinary bad luck this year with our car, requiring a number of visits to your body shop. We cannot begin to express our gratitude for how quickly and professionally you and your staff were able to get our car back into shape. Your prices (because some of this work was not covered by our automobile insurance) were exceptionally reasonable. However, this was not the most remarkable feature of our dealings with you. The warmth, patience and extremely friendly attitude in all our contacts was unbelievable. We actually began to look forward to coming to ‘visit.’
We have told all our friends about your service and attitude and now it's about time we told you how lucky we feel to have found a person of your good will and skill. Thank you very much.”
Helen and Donald Shaw
I would like to thank you and your crew for the excellent job of repairing my Mercury Sable GS car. I'm impressed with the quality of workmanship and the professionalism of your employees. My car looks almost brand new. I will recommend D & D Auto Body to all my friends. Again, thank you for the excellent work on my car.”
I'd like to thank you for the wonderful job D & D did with my car. I was impressed with your quick turnaround, friendly customer service and quality of work. Once again, thank you for everything. I will certainly refer you to friends and family.”
I want to thank you for such a great job with my car and being so willing to work with me and all the rules of the insurance company.”
Cynthia Van Order
I want to thank you for the excellent work you and your team did in repairing my 2001 BMW. Over the years we have had several opportunities for D&D to repair vehicles in our family and each time we have been very pleased with things how they turned out. My ‘baby’ is restored to better than ever condition than before the collision.”
I just wanted to let you know what a superb experience we had dealing with you and your entire team of professionals. No only did they do an outstanding job repairing the car to ‘better than new’ condition, you showed me a degree of honesty seldom found in the auto repair business. Your painter(s) did such a wonderful job, I cannot find where the repairs ended and the original finish begins.
We just want you to know how pleased we with the outcome and promise to recommend your shop for anyone needing auto body work in the future!!
Thank you for top quality work and friendly service.”
Dennis and Paula Roberts
I have enclosed a gift of Italian food as a token of my appreciation for the time you took to repair the damage to my car. Several years ago, you voluntarily responded in a similar manner for my car, in both cases you refused to accept payment.
Many thanks for your kindness.”
Copy of letter to State Farm Insurance:
“Upon recommendation of your office I took my car to D&D Auto Body on Frederick Road in Rockville. The workmanship was outstanding and they warranted their work for as long as I owned the car. I will recommend both D&D and State Farm to everyone who asks my advice.”
“My Explorer was rear-ended while it was parked. There was some frame damage and some hidden damage that they didn't find until they started to pull it apart. They dealt directly with State Farm (D&D is a preferred repair shop) to change the estimate. It was done in the timeframe promised (actually a couple days earlier). Fit, finish, panel gaps were like the accident never happened. I am very happy with the work and attention to detail. When I went to pick it up the owner said that if the perpetrator was insured (he was, according to the police report), I should pursue remuneration for value lost since the repair would be reported to Carfax and would significantly reduce its value at trade-in. Who knew? Thanks D&D!”
“I have been an Allstate customer for many years. When repairing a car body recently, D & D Auto Body is on the Allstate recommended list. We"re very satisfied with the services and repairs at D & D! Putting my car in D & D repair is really putting it in good hands!”
“We were in DC and had an accident. We are from out of state and the car was damaged too badly to drive home. The insurance company determined that it was beyond a reasonable tow, so I found this place online from Google reviews. They had outstanding ratings and they lived up to the high marks. I am very pleased with the work they did and it's a year later and there have been no problems with the workmanship.”
“D&D repaired several paint chips and scratches in my GTI and the work they performed was superb. I couldn't be happier with my overall experience and highly recommend them. My car looks better than when I drove it off the showroom lot! Thus, this will be my go-to body shop when future work is needed.”
“I was referred to this shop by insurance. The service was excellent. They work with Hertz, so I was picked up by Hertz after I dropped my car off at this location. D&D are very reliable and trustworthy. I would definitely recommend them! Very personable too!”